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If you have a leak or burst water pipe, your first reaction might be to dig out the number of your water supplier - but the responsibility may actually lie with you.

While water companies are responsible for the water mains and the pipe that connects these to the main stop-tap or 'communication pipe' in the street, pipes from the boundary of your property, including all internal pipe-work, are the responsibility of the homeowner. If the supply pipe provides a number of properties with water, it is the joint responsibility of all the property-owners involved.
So, if you have a leak or a burst pipe, it may well be up to you to foot the bill for the damage.

How to avoid leaks and burst pipes

Obviously the best thing is to do your utmost to prevent leaky pipes in the first place.

Damage usually happens in the winter months, when pipes can freeze and crack. So to avoid leaks and burst pipes:

Repair dripping taps and faulty ball valves.

Apply electric heat tape around vulnerable pipes.

Insulate your loft and the sides of any water tanks.

How to spot a leak

If you have a water meter, the first sign of a leak may be unexpected increases in your bill.

If your water rates haven't gone up, and your household routine hasn't changed, carry out a simple three-step leak test:

Turn off all taps and appliances that use water, such as washing machines and dish-washers.

Turn off your inside stop valve.

Take an initial meter reading and another one again half-an-hour later. If the reading has gone up, it's time to call the plumber.

What to do if the worst happens

If a pipe does burst, turn off your stop-tap and open all taps to reduce flooding.

Make sure you know where your stop-tap is located and how to turn it off, in case of such an emergency.
It's in your best interests to repair any damage to pipes as quickly as possible.

Your water company may reimburse part of your excess metered bill, if the leak is repaired within a certain time after you become aware of it - check their policy on this.

If you experience recurring problems with leaks and burst pipes and your supply pipe is old, it may be worth investing in a new one.
And get in touch with your insurance company as soon as possible to start the claims process.

The will help protect you should you suffer a metered water-leak from a burst pipe that you are liable for, as well as any water damage caused to your property.

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Useful Links

• Institute of Plumbers
• Energy Saving Trust
• The Carbon Trust
• Gas Safe Register